📜 Legal - Terms, Privacy & Policies

Wickfords (https://wickfords.co.za) in partnership with Mzansi Draws (https://mzansidraws.co.za)
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📜 Terms & Conditions  |  🔒 Privacy & POPIA Policy  |  💰 Refund & Cancellation Policy  |  🍪 Cookie Policy

📜 Terms & Conditions - Spot the Ball

1. Legal Classification

Wickfords "Spot the Ball" competitions are classified as Games of Skill under South African law. Winners are determined by their ability to correctly identify the position of a ball in an image (closest Euclidean distance to the pre-determined master coordinate).

2. No Gambling

These competitions do not involve any element of chance or random draw. As such, they are NOT classified as gambling or lotteries and do not require a gambling license.

3. Eligibility

Participants must be 18 years or older. Employees and their immediate family members of Wickfords and Mzansi Draws are not eligible to participate. Participants must be residents of South Africa to be eligible for entry. Proof of residency may be required.

4. Winner Determination

The secret master coordinate is determined before the competition starts and is encrypted. The winner is the participant whose clicked coordinates have the smallest Euclidean distance to the master coordinate: √[(x₂-x₁)² + (y₂-y₁)²]. In the event that two or more entries are tied with the exact same closest distance, the entry submitted earliest (by date and time of entry) will be declared the winner. Winners are never determined at random.

5. Prize Distribution

Prizes are awarded within 7 days of competition end. Winners are notified via email and on the winners page.

Competitions are never cancelled or closed early due to low ticket sales. Every competition runs to its scheduled end date, and a winner is always determined.

The winner will always receive a cash prize equal to a guaranteed percentage of the total revenue generated from tickets actually sold for that competition. This applies whether the competition sells out or not. The guaranteed percentage applicable is displayed on the relevant competition's entry page prior to purchase.

6. Relationship Between Wickfords and Mzansi Draws

Wickfords (https://wickfords.co.za) operates as the Prize Supplier & Builder. Mzansi Draws (https://mzansidraws.co.za) operates as the Competition & Marketing Platform.

  • By entering a competition, you agree that prizes may be supplied, delivered, or constructed by Mzansi Draws.
  • Any prize-related queries, delivery issues, or defect claims must be directed to Mzansi Draws via their contact channels.
  • Mzansi Draws is not responsible for the operation of the competition platform.
  • Wickfords is not responsible for the manufacturing, delivery, or quality of physical prizes supplied by Mzansi Draws.
  • Cash prizes are administered and paid out by Wickfords.

7. Winner Photo Publication

By participating in Wickfords competitions, you acknowledge and agree that:

  • Winner photos may be published on the Wickfords website (https://wickfords.co.za)
  • Winner photos may be shared on our social media platforms (Facebook, Twitter/X, Instagram, WhatsApp)
  • Testimonials may be used for marketing and promotional purposes
  • First names and last initials may be displayed alongside winner photos
  • You have the right to request photo removal by contacting support at info@wickfords.co.za

Note: Winner photos are published to verify legitimate winners and build trust within the community. Full names are never displayed without explicit consent.

8. Acceptance of Terms

By registering an account and participating in any competition, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

🔒 Privacy & POPIA Policy

1. Introduction

Wickfords and Mzansi Draws (collectively "we", "us", "our") are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Who We Are

  • Wickfords (https://wickfords.co.za) - Prize Supplier & Builder
  • Mzansi Draws (https://mzansidraws.co.za) - Competition & Marketing Platform
  • Information Officer: info@wickfords.co.za

3. Information We Collect

  • Identity data: Name, surname, ID number (for prize verification)
  • Contact data: Email, phone number, physical address
  • Financial data: Payment information (processed via our payment gateway - we do not store card details)
  • Competition data: Entries, guesses, win history
  • Technical data: IP address, browser type, device information

4. How We Use Your Information

  • To process competition entries and payments
  • To verify winners and deliver prizes
  • To comply with legal obligations (FICA, CPA)
  • To send competition updates (with consent)
  • To improve our services
  • To prevent fraud

5. Lawful Basis for Processing

  • Performance of a contract (competition entry)
  • Legal obligation (tax, FICA)
  • Legitimate interest (fraud prevention)
  • Consent (marketing communications)

6. Data Sharing Between Entities

Wickfords and Mzansi Draws may share your personal information for the purpose of:

  • Verifying winners
  • Delivering prizes
  • Administering competitions
  • Compliance with legal obligations
Note: We do not sell your personal information to third parties. Data is only shared between Wickfords and Mzansi Draws for the operational purposes listed above.

7. Data Retention

  • Active accounts: Retained while account is active
  • Competition records: 5 years (for legal compliance)
  • Financial records: 7 years (tax requirements)
  • Marketing data: Until consent is withdrawn

8. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with the Information Regulator

To exercise these rights, contact: info@wickfords.co.za

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and secure payment processing.

10. Data Breach Notification

In the event of a data breach, we will notify affected users and the Information Regulator as required by POPIA.

11. Cross-Border Transfers

Your data is stored in South Africa. Any cross-border transfer will comply with POPIA requirements.

12. Changes to This Policy

We may update this policy. Material changes will be communicated via email or website notice.

13. Contact

Information Officer
Email: info@wickfords.co.za
Website: wickfords.co.za

💰 Refund & Cancellation Policy

1. General Principle

All competition entries are final. Once a guess is submitted, it cannot be changed or refunded, as the service (entry into the skill competition) has been rendered.

2. Points Are Free and Non-Refundable

Points on Wickfords are earned for free through participation in competitions and other platform activities. Points are not purchased with money, and therefore have no monetary value and are not refundable in cash or credit.

  • Points can only be used to enter competitions or redeem free tickets.
  • Points cannot be exchanged for cash.
  • Points cannot be transferred between accounts.

3. Ticket Purchases Are Final

When you purchase a ticket and place a guess, the transaction is complete. Tickets are sold and points are earned at the time of purchase. Because of this:

  • Entry fees for competitions already entered are non-refundable.
  • Processing fees charged by payment providers are non-refundable.
  • Points earned from a completed purchase remain in your account and are not reversed.

4. Competitions Are Never Cancelled Due to Low Sales

Wickfords competitions are not cancelled or closed early due to insufficient ticket sales. Every competition runs to its scheduled end date and a winner is always declared.

Regardless of how many tickets are sold, the winner receives a cash prize equal to a guaranteed percentage of the total value of tickets sold for that competition. The applicable percentage is shown on the competition entry page before you purchase.

✅ Always a Prize: There is no scenario in which a competition ends without a winner or without a prize being awarded.

5. Cooling-Off Period

In accordance with the Consumer Protection Act:

  • You have the right to cancel certain transactions within 5 business days.
  • This does NOT apply to competition entries where the service has already been rendered (a guess has been placed).
  • Because points are free and tickets are final, no cooling-off refund applies to entries already placed.

6. Cancellation by User

You may close your account at any time by contacting info@wickfords.co.za. Closing your account does not entitle you to any refund of points, tickets, or entry fees.

7. Defective Prizes

For physical prizes supplied by Mzansi Draws:

  • Report defects within 6 months of delivery.
  • Contact Mzansi Draws directly via their website: mzansidraws.co.za
  • The prize may be repaired, replaced, or refunded as per the Consumer Protection Act.

8. Chargebacks

  • Chargebacks will be disputed with evidence of competition entry.
  • Fraudulent chargebacks may result in account suspension.

9. Contact

For refund and cancellation queries:
Email: info@wickfords.co.za

🍪 Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website.

2. Cookies We Use

  • Essential cookies: Required for site functionality (login, cart)
  • Analytics cookies: Used to improve our services (e.g., Google Analytics)
  • Marketing cookies: Used for relevant advertising (with consent)

3. Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

4. Third-Party Cookies

We may use third-party services (Google, Facebook) that set their own cookies. Please refer to their respective privacy policies.

5. Contact

For cookie-related queries:
Email: info@wickfords.co.za


Last updated: September 2026

Wickfords (wickfords.co.za) operates as the prize supplier and builder.
Competitions operated by Mzansi Draws (mzansidraws.co.za).

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